These terms cover two things: using the Drawn AI website, and subscribing to the AI software we build and run for your business. Sections 1, 2 and 15 apply to anyone visiting drawnai.app; the rest applies once you become a subscription client. We have written this in plain English so you can read it yourself and know where you stand.
1. Who we are and accepting these terms
Drawn AI is a partnership between Liam (Melbourne, Victoria) and Jacob (Queensland). "We", "us" and "our" mean Drawn AI. "You" and "your" mean the person or business using our website or services.
| Business name | Drawn AI (a partnership) |
| ABN | 89 787 755 848 |
| Website | drawnai.app |
| policies@drawnai.app |
Website visitors. By using drawnai.app you accept sections 1, 2, 10, 14 and 15. If you do not, please do not use the site.
Subscription clients. These terms apply in full once you accept a proposal, sign a statement of work, or start paying — whichever happens first. If we have signed a separate written agreement, it wins wherever it conflicts with these terms.
2. Using our website
Permitted and prohibited use
You may browse the site, contact us through the forms we publish, and print or share pages for your own business use. You must not:
- attempt unauthorised access to the site, its hosting or any connected system
- scrape or bulk-copy its content, code or design for commercial reuse
- introduce malware, run automated attacks, or interfere with its operation
- use our name, logo or branding to suggest an association we have not agreed to
General information only
Everything on drawnai.app — case examples, descriptions of what our systems can do, anything written about AI — is general information, not professional, legal, financial or technical advice, and not a promise about what a system will do for your business. What we build is defined in your proposal and statement of work. Do not act on website content alone.
Availability and links
The site is hosted by third parties. We do not promise it will always be available or error-free, and we may change or withdraw any part of it. We do not control the sites we link to.
3. Our services
We custom-build AI software for businesses: dashboards, automations, integrations, customer and client portals, workflow automation, risk and compliance systems, document and knowledge intelligence, and field and mobile tools. We build around your existing workflow and connect to systems you already run — CRM, accounting, ERP, email, spreadsheets, payments, booking, document stores, HR, inventory and project management.
How we define the work
- Discovery. We look at how your business actually works — the process, the people, the systems, the data. That tells us what is worth building. If software is not the answer, we say so.
- Proposal and statement of work. We write down what we will build, how it connects to your systems, what you provide, and what it costs. That is the scope.
- Build and iterate. We build, you use it, we adjust as your business changes — that is the point of a subscription.
- Ongoing support and optimisation. For as long as you subscribe, we support what we have built and keep improving it. Support is by email to support@drawnai.app during normal Australian business hours — 9:00am to 5:00pm AEST/AEDT, Monday to Friday, excluding national, Victorian and Queensland public holidays.
These are our acknowledgement targets. We are a two-person team and we would rather tell you honestly when we will start than promise a fix time we cannot guarantee:
| Severity | What it means | We acknowledge within |
|---|---|---|
| Critical | The service is down, or data is at risk | 4 business hours |
| High | A major function is broken with no workaround | 1 business day |
| Normal | Questions, minor issues, change requests | 2 business days |
For a critical issue we start work on acknowledgement and stay on it until it is resolved or safely worked around. If your proposal sets different targets, your proposal wins.
Work outside the current statement of work is agreed in writing before we start, along with any change to your fee. We will not expand scope and then bill you for it.
Our work depends on third-party platforms, APIs and AI model providers we do not control — see section 7.
4. Subscriptions
Commencement and term
Your subscription starts on the date in your proposal. Unless it says otherwise, the subscription runs month to month with a minimum term of 3 months, then continues until either of us ends it.
No lock-in contracts
We do not use lock-in contracts. After any minimum term in your proposal, you can cancel at any time on 30 days written notice. No exit fee, no early-termination charge, no penalty — you pay for the period you have used and nothing more.
Billing and price changes
Fees are billed monthly in advance. The first invoice issues on your start date; each invoice after that issues 30 days after the previous payment. Payment is due within 14 days of the invoice date.
We may change your fee, but only on at least 3 months written notice, and not more than once in any 12-month period unless you have asked for extra work. If you do not accept a change, you may cancel before it takes effect at no cost, and the old price applies until then.
Renewal and pausing
Your subscription continues month to month rather than rolling into a fresh fixed term. We will not renew you into a new minimum term without asking first.
If your business is seasonal or things are quiet, ask about pausing. We confirm any pause in writing — what stays running, what does not, and any reduced fee — and will not pause your subscription without your agreement.
Section 13 covers what happens when a subscription ends.
5. Your responsibilities
To build and run your system we need things from you. You agree to:
- Nominate a contact who can make decisions and answer questions.
- Give us access to the systems we integrate with, and keep that access current.
- Have the authority to grant it. You confirm you may give us access to each system and dataset, and that doing so breaches no agreement you have with anyone else.
- Provide accurate data. AI systems reflect the data they are given. You are responsible for its accuracy, completeness and legality.
- Keep your own backups. Do not treat anything we build as your only copy.
- Manage your users. Keep credentials secure, remove access for people who leave, and tell us promptly if you suspect a security problem.
- Review outputs (section 7) and respond in reasonable time. If we are waiting on you, timelines move.
6. Intellectual property
| What | Who owns it | What the other party gets |
|---|---|---|
| Drawn AI background IP — frameworks, libraries, internal tooling, prompt patterns, architecture, reusable components and know-how, including anything built before working with you | Drawn AI | A non-exclusive, non-transferable licence to use it as part of your system, for as long as you subscribe |
| Custom deliverables — configuration, workflows, prompts, interfaces and code written specifically for your business under your statement of work | You, once we are paid in full for the period in which it was built | We may reuse the general skills and non-specific know-how we gained |
| Your data and materials — business data, customer records, documents, content, branding | You. Always. We never claim ownership | A licence to use it only to build, run, support and improve your system |
| Third-party and open-source components | The relevant third party | Both of us are bound by that licence. We list those components on request |
Your system is usually a combination of all four. You own your custom deliverables and your data outright. Our background IP is licensed, not sold — if you leave you keep your data and custom work, but not our reusable tooling. We may describe the general nature of work we have done in our marketing, but not name you without written permission.
7. AI-specific terms
AI systems behave differently from ordinary software. Read this before relying on one.
AI outputs are probabilistic
The models we build with produce likely answers, not guaranteed correct ones. The same input can give different outputs, and a model can be confidently wrong. That is inherent to the technology, not a defect in our work.
Human review is required
We do not warrant that AI output is accurate, complete, current or fit for automated reliance without human oversight. Where an output matters — a financial figure, a compliance determination, a safety judgement, a decision about a person, anything sent to your customers — a competent human must review it before it is acted on. We will say where review is essential, but applying it is your responsibility.
You remain responsible for your decisions
The systems support your decisions; as far as your customers, employees and regulators are concerned, they do not make them for you. You remain responsible for decisions your business makes using anything we build.
Lawful use
You must not use the systems for anything unlawful, to breach the Privacy Act 1988 (Cth) or the Australian Privacy Principles, to discriminate unlawfully, to generate misleading or deceptive material, or to breach the terms of a third-party platform the system connects to.
Automated decisions affecting individuals
If your system makes, or substantially helps make, decisions affecting individuals, you are responsible for your own transparency obligations — including the automated decision-making transparency requirements commencing 10 December 2026, which require certain organisations to disclose in their privacy policy the personal information used and the kinds of decisions made by automated systems. Tell us during discovery if this applies and we will build with it in mind. We can explain what your system does, but we cannot make the disclosure for you.
Model changes
Third-party AI providers change, retrain, reprice and deprecate models, sometimes at short notice, and behaviour can shift as a result. Where a model we rely on changes materially, we will tell you and work through the response with you. See Data Security for how we handle model providers.
8. Fees, invoicing, GST and late payment
- Fees are set out in your proposal, in Australian dollars.
- Unless stated otherwise, prices exclude GST, which is added where it applies.
- We invoice by email. Payment is due within 14 days of the invoice date.
- How to pay. Bank transfer to our Australian account, or by card through Stripe. Where a card surcharge applies it never exceeds our cost of accepting that card, and we show it before you pay.
- Every invoice is a tax invoice showing the GST component, as the A New Tax System (Goods and Services Tax) Act 1999 requires.
- Third-party costs — model API usage, hosting, licences, subscriptions bought for you — are included in your fee or on-charged at cost, as your proposal states. We will not on-charge anything we have not told you about in advance.
- Late payment. If an invoice is overdue we contact you first — a reminder, not a penalty. If it is still unpaid 14 days after that reminder, we may suspend the services on at least 7 days written notice. We will not delete your data over an unpaid invoice, and we will not charge a late fee.
- On an amount more than 60 days overdue we may charge interest at the Reserve Bank of Australia cash rate plus 4% per annum, calculated daily from the due date. We would rather talk to you than invoice interest; if cash flow is the problem, ask us about a payment arrangement.
- If you dispute an invoice in good faith, tell us within 14 days of the invoice date and we will work it out under section 14. We will not suspend services, or charge interest, over a genuinely disputed amount while it is being resolved.
9. Confidentiality
Each of us will keep the other's confidential information confidential, use it only for the engagement, and protect it with reasonable care. For you that covers business data, customers, processes, pricing and plans; for us, our methods, tooling, architecture and pricing.
It does not cover information that is public through no fault of the receiver, was already known, is independently developed, or must be disclosed by law. These obligations continue after the engagement ends.
10. Data and privacy
How we collect and handle personal information is set out in our Privacy Policy; how we protect it technically is on our Data Security page. Cookies are covered in our Cookie Policy.
Who is responsible for what
- For your business data in the systems we build, you decide what is collected and why. We handle it on your instructions, to deliver the services.
- For information we collect in our own right — enquiries, contact details, billing, server logs — we decide how it is handled, and our Privacy Policy applies.
Each of us must comply with the Privacy Act 1988 (Cth) where it applies; the Office of the Australian Information Commissioner publishes guidance at oaic.gov.au. On termination you get your data back and we delete our working copies on request (section 13).
11. Warranties and Australian Consumer Law
We will perform the services with due care and skill and in accordance with your statement of work.
We do not warrant that a system will be uninterrupted or error-free, that AI output will be accurate (section 7), that third-party systems will keep working as they do today, or that a system will produce a particular result.
Your rights under the Australian Consumer Law
**Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law where doing so is not permitted.**
Business purchases can be covered by the ACL, including where the amount is under the monetary threshold. If it applies to you, you have consumer guarantees we cannot contract out of — including that services are supplied with due care and skill and are reasonably fit for a purpose you told us about. See the ACCC at accc.gov.au.
12. Limitation of liability
This section is subject to section 11 and applies only so far as the law allows.
Where the ACL applies and we fail to meet a consumer guarantee for services, and that failure is not major, our liability is limited — at our option — to resupplying the services, or paying the cost of having them resupplied by someone else. For goods, it is limited to replacing or repairing them, supplying equivalents, or paying the cost of doing so.
Otherwise, and to the extent permitted by law:
- Neither of us is liable for indirect or consequential loss, loss of profits, revenue, anticipated savings or opportunity, or loss or corruption of data beyond the cost of restoring it from your own backups.
- Our total liability from the services in any 12-month period is limited to the subscription fees you paid us in the 12 months before the claim arose.
- We are not liable for loss caused by inaccurate data you gave us, your failure to apply human review under section 7, decisions your business made, a third-party platform failing, or anything outside our reasonable control.
- Each of us must take reasonable steps to reduce its own loss.
Nothing here limits liability for fraud, or for death or personal injury caused by negligence.
13. Termination and what happens next
How either of us can end it
- You may cancel on 30 days written notice, any time after the 3-month minimum term. No reason needed, no exit fee.
- We may end the subscription on at least 60 days written notice — twice the notice we ask of you — and will help you move on.
- Either of us may end it immediately if the other seriously breaches these terms and does not fix it within 14 days of written notice, or becomes insolvent.
On termination
- Your data comes back to you, exported in a common, usable format at no charge, if you ask within 30 days of termination. We delete our working copies within 30 days after that window closes, and backups age out within a further 30 days.
- Custom deliverables. You keep ownership of what you have paid for (section 6), and we hand over the relevant code and configuration.
- Our background IP. Where a deliverable we have built and you have paid for cannot function without our background IP, you keep a perpetual, non-exclusive, royalty-free licence to use that background IP as embedded in that deliverable, so what you paid for keeps working after the subscription ends. That licence does not let you extract our background IP for other uses, resell it, or licence it on. Any broader use is a separate conversation.
- Hosting and third-party services. Anything we run for you stops; accounts in your own name stay yours.
- Transition assistance. We provide reasonable handover help — documentation, a walkthrough, answering a new provider's questions. Up to 4 hours is included at no charge; anything beyond that is charged at our standard rates, agreed first.
- Deletion. We delete our working copies on written request, except records we must keep by law, and confirm when done.
- Fees. You pay up to termination; we refund fees paid in advance for any period after it.
Sections 6, 8, 9, 11, 12 and 14 survive termination.
14. Resolving a dispute
If something goes wrong, we would rather fix it than fight about it.
- Tell us. Write to policies@drawnai.app setting out the problem and what you want done. We will respond within 10 business days.
- Talk. Each of us nominates someone with authority to settle it, and we try in good faith.
- Mediation. If that fails within 21 days, either of us can require mediation in Melbourne, before an agreed mediator or one appointed by the Victorian Bar's mediation service. We share the mediator's costs equally.
- Court. If mediation does not resolve it, either of us may go to court.
Neither of us has to follow this process before seeking urgent injunctive relief.
15. General
Governing law. These terms are governed by the laws of Victoria, Australia, and both of us submit to the non-exclusive jurisdiction of Victorian courts.
Changing these terms. For website use, the current version on drawnai.app applies. For subscription clients, we give at least 30 days written notice of any change affecting you. If a change materially disadvantages you and you do not accept it, you may cancel before it takes effect at no cost, and the previous terms apply until then. We do not change terms retrospectively.
Assignment. Neither of us may transfer this agreement without the other's written consent, not unreasonably withheld. If our partnership restructures, we may transfer to the new entity on written notice, your rights unchanged.
Force majeure. Neither of us is liable for delay or failure caused by something genuinely outside our reasonable control. The affected party must tell the other promptly and work to reduce the impact. If it lasts beyond 60 days, either may terminate without penalty.
Severability and waiver. If part of these terms is unenforceable, it is severed and the rest continues. Not enforcing a right straight away does not waive it.
Entire agreement. These terms, your proposal and your statement of work are the whole agreement, replacing earlier discussions. Nothing here excludes liability for misleading or deceptive conduct.
Notices. Notices to us go to policies@drawnai.app; notices to you go to the email address on your account, and are taken to be received the next business day.
Relationship. We are an independent contractor. Nothing here creates employment, agency or joint venture.
Contact us
Questions about these terms or your subscription:
- General and legal: policies@drawnai.app
- Support: support@drawnai.app
- Web: drawnai.app · ABN: 89 787 755 848
Drawn AI · Melbourne, Victoria and Queensland, Australia
See also: Privacy Policy · Cookie Policy · Data Security