Making the accounting package, the CRM, the rostering tool and the warehouse system work together, instead of replacing any of them.
Most businesses do not have a software problem. They have a translation problem. The accounting package is fine. The CRM is fine. The rostering tool is fine. What is not fine is that a sale entered in one has to be typed into the other two, and that nobody can answer a straightforward question without opening four tabs and a spreadsheet.
System integration services in Australia exist to fix that without ripping anything out. We connect the systems you already run so information moves between them automatically and consistently — Xero or MYOB, Shopify or Cin7, HubSpot or Salesforce, Deputy or Employment Hero, SharePoint, SQL Server, and the Excel file that quietly holds something important.
This is the centre of how we work. We would rather integrate with what you have than replace it. Replacing a working system costs money, retraining and risk, and often ends with the old one still running in a corner because one team never moved. Integration is cheaper, faster to prove, and easier to reverse if it turns out to be the wrong idea.
It is not free of trade-offs, and anyone who says otherwise has never maintained one. Integrations break. Vendors change their APIs. Data that looked clean turns out to have three spellings of the same customer. We would rather have that conversation with you before you buy than after.
Invoices, bills, payments, contacts and tracking categories moving between Xero or MYOB and whatever creates them — your job system, your online store, a custom application. Finance stops being the place data goes to be typed in for a second time.
Keeping HubSpot or Salesforce in step with what actually happened, not just what sales recorded — orders placed, jobs completed, invoices paid, support tickets raised. A CRM that only knows one side of the relationship is a CRM that gets quietly abandoned.
Shopify, your point of sale, and Cin7 or your warehouse system agreeing on what stock exists, what has sold and what has been picked. Multi-site retail operations are where those disagreements get expensive fastest.
Hours from Deputy or Employment Hero landing in payroll and job costing with the right cost codes attached, rather than being exported, reshaped in Excel and imported by hand every fortnight by the one person who knows how.
Plenty of software in daily Australian use has no usable API. There are still options — a scheduled file exchange, a read against the underlying database, a secure automated export, or automating the interface a person would use as a last resort. Each has a different fragility, and we will tell you plainly which one you are buying.
The unglamorous half of every integration. Two systems that both know about the same customer, job or product rarely agree on what to call it. We build the matching rules, an exception queue for records that do not match, and a screen where a human resolves them rather than a silent guess.
We list the systems, who uses them, and what really moves between them today, including the manual steps people have done for so long they no longer notice them.
We map each field to its counterpart, decide which system is authoritative for each piece of information, and find the places where the identifiers do not agree. Integrations are won or lost here, not in the code.
We design for failure first. What happens when a system is down, a record is rejected, a required field arrives empty. Then we build it, with logging you can actually read and an exception queue instead of silent drops.
We run the integration alongside the manual process and compare results before anything is switched off. Nobody should retire a spreadsheet on the strength of a demo. Once data lines up, it also becomes worth reporting on properly — see data analytics and reporting.
We monitor it, watch for vendor changes and adjust. Integrations need an owner. While you are subscribed, that owner is us — and where an integration keeps exposing manual steps either side of it, workflow automation is usually the next thing worth building.
We do, for as long as you are subscribed. That covers monitoring that it is running, reacting when a vendor changes their API, and repairing it when it breaks. It is the main reason we price as a subscription instead of a one-off project. An integration with no owner becomes a liability within about a year, usually at month end.
Then we use the next best mechanism — a scheduled file exchange, a direct database read, an automated export, or as a last resort automating the interface a person would otherwise click through. All of these work in practice. They differ in how fragile they are and how much warning you get before they fail. We will be specific about which one you are getting.
It happens, and it is planned for rather than hoped against. Integrations are built to fail loudly, so a rejected record raises an alert instead of being skipped. We monitor for it and the repair is covered by your subscription. Most vendor changes are announced in advance; the ones that are not are exactly why the alerting exists.
Usually not. Our default is to integrate with what you already run. Occasionally a system genuinely cannot be connected at any sensible cost, or is old enough that it is holding everything else back — that is legacy system modernisation, and we will say so honestly rather than quietly building around it forever.
Subscription pricing — monthly billing, a three-month minimum term, thirty days' notice to cancel. The figure depends on how many systems are involved, how good their APIs are, and how much cleaning the data needs before records can be matched. Two systems with good APIs is a modest build. Six systems, one of which is a spreadsheet, is not. Email outreach@drawnai.app.
The first working connection is usually live in weeks rather than months, because we start with the single flow costing the most manual time. The complete picture takes longer and is built in pieces, each useful on its own. You should never be six months in with nothing running, particularly in financial services where the audit trail matters from day one.
A first conversation costs nothing and usually ends with a clearer idea of what is worth building — sometimes that answer is “not yet”, and we will say so.
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